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Improving the Corrective Action Process

The course provides participants with tools to react more successfully to non-conforming events in their organizations. Participants will identify and analyze non-conforming scenarios using a variety of techniques and will practice using various cause analysis and corrective action selection processes to support process improvement. This course supplements, and is supplemented by, the “Managing Risk in Laboratory Processes” course also offered by AWPT. When combined with a robust understanding of ISO/IEC conformity assessment standards, these three courses should allow an attendee to excel at preventing most common non-conformities and effectively reacting to those few incidences which, “slip through the cracks” of their organization’s management systems.

Price: $595.00

*Discounts available for A2LA Members. Contact us for special pricing.

Prerequisites

Suggested: Participants should have familiarity with ISO requirements, especially those for handling non-conforming work and corrective actions, and have a basic understanding of process improvement concepts.

It might be beneficial for attendees to also attend, or have attended, AWPT’s “Managing Risk in Your Organization” course, which presents a proactive view on preventing nonconformities, while this course provides a reactive view.

Equipment Needed

In-person training:  None required, laptop (helpful)

Virtual delivery:  Laptop (PC or Mac), PDF reader, and Microsoft Excel (if desired) – all exercises are in PDF for manual entry, too

Target Attendees

This workshop is intended for audiences whose responsibilities include identifying, analyzing, evaluating, and mitigating risks for any type of management system (focus on ISO):

  1. Directors, Managers, and Supervisors – Operations, Quality, Logistics, Purchasing, Customer Care, Purchasing
  2. Production Staff – Testing, Metrology, Calibration,
  3. Support Staff – Quality, Logistics, Purchasing, Customer Care

Learning Outcomes

After the successful completion of the workshop, participants will be able to, through provided scenarios:

  1. Define key terms, differentiate between them, and explain how they are used in the continuous improvement process
  2. Define risk levels and appropriate actions
  3. Differentiate between corrections and corrective actions
  4. Implement steps for carrying out effective cause analysis
  5. Select and apply various tools that support cause analysis
  6. Support and critique cause analyses carried out by others
  7. Identify monitoring frequencies and evaluation techniques for implemented corrective actions

CEUs Awarded

0.7 CEUs Awarded* (7 active training hours, 8 hours total)

* A2LA WorkPlace Training is accredited by the International Association for Continuing Education and Training (IACET) and is authorized to issue the IACET CEU.

Presentation Style

Lectures, discussions, and classroom exercises.

Reference

ISO 31000:2018 – “Risk Management – Guidelines”

ISO/IEC 17025:2017 – “Conformity Assessment – General requirements for the competence of testing and calibration laboratories”

ISO 9001:2015 – “Quality management systems – Requirements”

Training Dates

May 20, 2025
Virtual Class
8am - 5pm EST

August 19 – 20, 2025
Virtual Class
1pm - 5pm EST

November 18, 2025
Virtual Class
8am - 5pm EST