The course provides participants with tools to react more successfully to non-conforming events in their organizations. Participants will identify and analyze non-conforming scenarios using a variety of techniques and will practice using various cause analysis and corrective action selection processes to support process improvement. This course supplements, and is supplemented by, the “Managing Risk in Laboratory Processes” course also offered by AWPT. When combined with a robust understanding of ISO/IEC conformity assessment standards, these three courses should allow an attendee to excel at preventing most common non-conformities and effectively reacting to those few incidences which, “slip through the cracks” of their organization’s management systems.