The course provides participants with tools to react more successfully to non-conforming events in their organizations. Participants will identify and analyze non-conforming scenarios using a variety of techniques and will practice using various cause analysis and corrective action selection processes to support process improvement. This course supplements, and is supplemented by, the “Managing Risk in your Organization” course also offered by A2LA WorkPlace Training. When combined with a robust understanding of ISO/IEC conformity assessment standards, these three courses will enable attendees to excel at preventing common non-conformities and to respond effectively to the few incidents that “slip through the cracks” of their organization’s management systems.